Refund policy
Return Policy
At Beautyello, we want our customers to have a positive shopping experience.
If you are not completely satisfied with your purchase, we provide a return process for eligible items according to the conditions outlined below.
1. Return Period
Customers may request a return within:
30 days after receiving the order
Return requests submitted after this period may not be accepted.
To begin a return request, please contact our customer support team before sending any items back.
Email:
2. Return Eligibility
To be eligible for a return, items must meet the following requirements:
- The item must be returned within the applicable return period
- The item must be unused
- The item must be unworn
- The item must be unwashed
- The item must remain in original condition
- Any original packaging, tags, or accessories should be included when applicable
Items that show signs of wear, washing, damage, alteration, or misuse may not qualify for a return.
3. Items That May Not Be Returned
Certain products may not be eligible for return due to product type, hygiene considerations, or other applicable restrictions.
Examples may include:
- Items that have been worn or washed
- Items returned without required information
- Items damaged after delivery due to customer handling
If you are unsure whether your item qualifies for return, please contact us before submitting a return request.
4. Return Request Process
To request a return, please contact:
Please provide:
- Order number
- Customer name
- Email address used during purchase
- Product information
- Reason for return
- Supporting photos if applicable
Our customer support team will review your request and provide return instructions when applicable.
Please do not send items back before receiving return instructions from our support team.
5. Return Shipping
Unless otherwise required by applicable laws or agreed upon by Beautyello, customers may be responsible for return shipping costs.
Original shipping fees may not be refundable unless required by applicable regulations or the return is caused by an error on our part.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item ordered, please contact us as soon as possible.
Please include:
- Order number
- Description of the issue
- Photos showing the problem
We will review the information and provide appropriate assistance.
7. Refund Process
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
If your return is approved:
- The refund will be processed through the original payment method
- Processing time may vary depending on your payment provider
Please note that your bank or payment provider may require additional processing time before funds appear in your account.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing your order.
Because orders may enter processing quickly, cancellation requests cannot always be guaranteed.
Once an order has been shipped, it must follow the standard return process.
9. Contact Information
Privacy inquiries can be sent to:
Beautyello
Email: